Frequently Asked Questions
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1. What is The Panache?
1. What is The Panache?
The Panache is an award-winning luxury gift boutique in Kew, Melbourne, specialising in luxury gifts, bespoke gift hampers, premium homewares, corporate gifting, event styling and professional gift wrapping workshops.
2. What types of luxury hampers do you offer?
2. What types of luxury hampers do you offer?
We offer bespoke gift hampers for every occasion, including corporate gifting, birthdays, housewarmings, new babies, settlements, client appreciation, employee recognition, Christmas gifting and personalised celebration hampers.
3. Can I customise a gift hamper?
3. Can I customise a gift hamper?
Absolutely. Every hamper can be customised to suit your budget, occasion and recipient. Choose products from our boutique, include your own items, or let our gift stylists curate something truly unique.
4. Can I include my own gifts or wine in a hamper?
4. Can I include my own gifts or wine in a hamper?
Yes. You're welcome to supply your own gifts, wine, champagne or sentimental items. We'll professionally style and present them as per your taste & style.
5. Can I add a personalised message?
5. Can I add a personalised message?
Yes. Every gift can include a complimentary personalised card or handwritten message, making your gift even more thoughtful and meaningful.
6. Do you offer corporate gifting and bulk orders?
6. Do you offer corporate gifting and bulk orders?
Yes. We specialise in luxury corporate gifting, including client gifts, employee appreciation, settlement gifts, promotional gifts, conference gifts, Christmas hampers and branded gifting solutions for businesses of all sizes.
7. Do you offer corporate merchandise and branded packaging?
7. Do you offer corporate merchandise and branded packaging?
Yes. We provide customised gift boxes, branded ribbons, tissue paper, gift tags, stationery, organic bags, promotional merchandise and premium packaging to elevate your brand.
8. Do you offer luxury gift wrapping in Melbourne?
8. Do you offer luxury gift wrapping in Melbourne?
Yes. We provide premium gift-wrapping services by appointment from our boutique in Kew, Melbourne. Whether it's one special gift or a large corporate order, every gift is beautifully wrapped using luxury papers, ribbons and elegant finishing touches.
9. Do you offer gift wrapping workshops?
9. Do you offer gift wrapping workshops?
Yes. We offer gift wrapping workshops for adults, children, schools, kindergartens, private groups and corporate team-building events. Workshops can be held at The Panache Boutique or at your preferred venue across Australia.
10. Can I book a private gift-wrapping workshop?
10. Can I book a private gift-wrapping workshop?
Yes. We offer private workshops for corporates, birthdays, bridal showers, baby showers, schools, community groups and special celebrations. Every workshop can be tailored to suit your group and occasion.
11. Do you offer corporate team-building workshops?
11. Do you offer corporate team-building workshops?
Yes. Our creative gift-wrapping workshops are a unique corporate team-building experience that encourages creativity, teamwork and connection while learning luxury gift presentation techniques with fun elements , games and positive exercises to uplift team morals.
12. Do you offer event styling?
12. Do you offer event styling?
Yes. We provide elegant styling for birthdays, baby showers, bridal showers, milestone celebrations, corporate events, product launches and intimate gatherings. Every event is thoughtfully styled with creativity and attention to detail.
13. Do you sell luxury homewares?
13. Do you sell luxury homewares?
Yes. Our boutique offers a carefully curated collection of premium homewares, including candles, decorative accessories, artisan décor, lamps, trays, vases, keepsakes and timeless home styling pieces.
14. What are the best luxury gifts for a housewarming?
14. What are the best luxury gifts for a housewarming?
Our housewarming collection includes premium homewares, candles, decorative trays, artisan ceramics, luxury hampers, keepsake gifts and personalised gifting options that make every new home feel special.
15. Do you create settlement gifts for real estate agents?
15. Do you create settlement gifts for real estate agents?
Yes. We specialise in premium settlement gifts for real estate agents, mortgage brokers and developers. Our beautifully presented hampers help leave a lasting impression with your clients
16. Can you source products that aren't listed on your website?
16. Can you source products that aren't listed on your website?
Yes. Our gift stylists can source unique products locally and internationally to create a bespoke gift or hamper tailored to your needs.
17. Do you create gifts for weddings and cultural celebrations?
17. Do you create gifts for weddings and cultural celebrations?
Yes. We create bespoke gifts and return favours for weddings, engagements, Roka ceremonies, Mehndi celebrations, baby showers, christenings, birthdays and many other cultural and family celebrations.
18. Do you offer personalised gifts?
18. Do you offer personalised gifts?
Yes. We offer a range of personalised gifting options, including custom hampers, personalised stationery, gift tags, keepsakes, branded packaging and bespoke gift presentations.
19. Do you deliver Australia-wide?
19. Do you deliver Australia-wide?
Yes. We deliver luxury gifts, homewares and bespoke hampers Australia-wide. Shipping costs and delivery times vary depending on your location.
20. Do you ship internationally?
20. Do you ship internationally?
Please contact us to discuss international shipping options. Availability depends on the destination country and the products selected.
21. Do you offer same-day delivery in Melbourne?
21. Do you offer same-day delivery in Melbourne?
For selected products and locations, same-day delivery may be available. Please contact our team to discuss your delivery requirements as costs can vary depending on the area.
22. Do you offer Click & Collect?
22. Do you offer Click & Collect?
Yes. You can order online and collect your order from our boutique in Kew at a convenient time.
23. Can I book a consultation with a gift stylist?
23. Can I book a consultation with a gift stylist?
Absolutely. If you're unsure what to choose, book a consultation with our award-winning gift stylist. We'll help you select the perfect gift, curate a bespoke hamper or create a personalised gifting solution for any occasion.
24. How do I place a custom order?
24. How do I place a custom order?
Simply visit our boutique, shop online, email us at info@thepanache.com.au or contact us through our website. We'll discuss your occasion, style, budget and preferences before creating something truly special.
25. What happens if a fragile item is damaged during shipping?
25. What happens if a fragile item is damaged during shipping?
Every order is carefully packed to protect fragile items during transit. While we take every precaution, once your parcel has been collected by the courier, handling is beyond our control. As most courier companies do not insure fragile goods against breakage, damage in transit is unfortunately at the purchaser's risk.

